Social proof is a growing phenomenon. It wasn’t too long ago
that we judged the value and effectiveness of a product by what the salesman was
wearing, how well he spoke and carried himself, along with his personal
guarantee of the product.
Social media has picked up the pace considerably over the
last few years because of the internet. Now we can reach anywhere in the world
in a matter of seconds. Instead of seeing what the salesman is wearing, we look
at the overall layout and aesthetic nature of the website. Instead of listening
to how eloquent he might speak, we look at the readability and easy access to
the website’s content.
Instead of being satisfied with his personal guarantee, now
we look to the masses to proof of validity, respectability, and over-all value.
This process to vetting a company has come to be known as social proof.
Companies that understand the intricacies of social proof will ultimately make
more money on less online visitors than their competitors.
Online consumers are looking for social proof. They want to
know if other businesses and organizations respect the website they are
visiting. For this they look to the Better Business Bureau or Trust Guard. They
want to know if consumers who have bought the product are happy with their
purchase. For this they look to five star rating systems, testimonials, and
comments provided by trusted software companies like Shopper Approved.
The truth is, if a website doesn’t provide the above
mentioned forms of social proof, online consumers are likely to take their
business elsewhere. Providing clear and legitimate forms of social proof from
respected organizations and previous customers on websites has proven to
increase conversion rates and sales considerably over those that do not.
So if you are a business owner looking to increase your
sales, you have two options. You can provide your online visitors with the social
proof they need to make the buying decision. Or you can put on your multi-colored
plaid suit coat, splash on a half bottle of Old English after-shave lotion,
dust off your leather attaché case and drum up business the old fashioned way –
door-to-door.
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